PetPic Paw creates custom, handcrafted wool felt sculptures of pets, capturing their unique features and preserving their memory in a beautiful keepsake.

Yes! Our custom sculptures make wonderful, heartfelt gifts. Let us know if you’d like to include a special note or gift packaging.

We use high-quality wool felt and durable frames to ensure your sculpture is both beautiful and long-lasting.

To keep your paw in top condition, avoid direct sunlight, moisture, and excessive handling. Gently dust with a soft brush if needed.

We’d love to hear from you! If you have any other questions or just want to chat about your pet, feel free to contact us anytime. You can reach us via our contact form on the website or email us at info@petpicpaw.com We’re here to help and make your PetPic Paw experience as joyful as possible!

We understand you're excited to get your paws on your custom PetPic Paw! 🐾 For Wool Pet Art Collection, each piece is lovingly handmade, so it usually takes about 9-10 weeks from the time you place your order until it's shipped. For Pawfect Charms Accessories, it usually takes about 3 weeks from the time you place your order until it's shipped. We'll keep you updated every step of the way!

Yes! We welcome your feedback during the preview stage. Minor adjustments can be made to ensure you’re completely satisfied with the final product.

We can create wool felt sculptures of dogs, cats, rabbits, and other small animals. If you have a unique request, feel free to contact us!

Simply choose your product, upload 3 photos of your pet from different angles, and provide any special details. We’ll confirm your order and start the crafting process.

Due to the custom nature of our products, we do not offer refunds or returns. However, we strive to ensure you’re happy with your purchase and will work with you to resolve any issues.

Shipping costs are calculated based on your location and the size of the product. You will see the exact shipping fee at checkout.

Yes, We ship your PetPic Paw worldwide 🌍! Once your custom piece is ready, we’ll carefully pack it and send it your way. Shipping times vary depending on your location, but we’ll provide tracking info so you can eagerly watch your PetPic Paw make its way home. Please note that delivery times may vary depending on the destination, and additional customs fees may apply.

Once your custom PetPic Paw is ready, shipping usually takes 5 business days within Hong Kong and 15-20 business days for international orders.

You will receive a confirmation email with tracking information as soon as your order has been shipped. You can use the tracking number to monitor your package's progress.

Oh no! 😢 If your PetPic Paw arrives damaged, please snap a few photos and contact us within 48 hours of receiving it. We’ll work quickly to either fix the issue or create a replacement for you.

Your happiness is our top priority! Since each PetPic Paw is made just for you, we can’t accept returns or exchanges on custom orders. But don’t worry—we’ll send you pictures during the process to make sure you’re absolutely in love with the final product.

International orders may be subject to customs duties, taxes, or fees upon arrival in your country. These fees are the responsibility of the customer.

If your package is lost in transit, please contact us, and we will assist you in locating it or arranging a replacement if necessary.